005 · contact

Say hey.

Questions, press, partnerships, or something gone sideways — pick a lane below or send a note. Real humans in Lagos & Kinshasa read every one.

hello@ontryst.com
General questions, partnerships, press
support@ontryst.com
Account help, billing, refunds, bugs
safety@ontryst.com
Report someone, trust & safety, urgent

Studios

Lagos — Yaba, Herbert Macaulay Way
Kinshasa — Gombe, Blvd du 30 Juin

Reply time

Support: under 24h, Mon–Sat
Safety: prioritized, every day

Send a noteReplies in ~24h

By sending, you agree to our Privacy Policy. We'll only use your note to reply.

before you write

Quick answers.

How do I cancel or get a refund?
Subscriptions are managed in your App Store or Google Play settings. Refunds are handled by those platforms — see Pricing for details, or email support.
Someone's behaving badly. What now?
Report them in-app from their profile, or email safety@ontryst.com. Safety reports are prioritized and read every day.
Are you hiring / open to press?
Yes to both. Pick "Press" or "Partnership" above, or grab our press kit. We're a small team across Lagos & Kinshasa.